Everything you need to know before you start
Questions about how Echo works, which platforms are supported, pricing, privacy, and cancellation — answered honestly.
How Echo Works
Does Echo really publish responses without my approval?
Yes — that is the core of what Echo does. Once you connect your Google Business Profile (and optionally Yelp and TripAdvisor), Echo monitors for new reviews around the clock. When one arrives, it reads the review, drafts a personalized response based on your Echo Voice Profile, and publishes it automatically — no login required, no approval queue. You can see every published response in your Echo Dashboard at any time.
Can I edit a response before it goes live?
Echo Autopilot is a fully autonomous product — it publishes without waiting for you to review each response. This is the design choice that makes it genuinely hands-free. If you want to refine a specific response after it is published, you can edit it directly on Google, Yelp, or TripAdvisor. You can also update your Echo Voice Profile at any time to adjust your tone, add standing instructions, or flag anything Echo should never say.
How does Echo know my business's tone and voice?
During onboarding, Echo walks you through a Voice Profile — a short setup where you describe your business, choose a tone (warm and personal, professional and concise, or enthusiastic and upbeat), and provide any standing instructions: how to handle refund requests, which staff members to thank by name, what to never say, and anything else that matters. Echo uses this profile on every response so they sound like you wrote them.
Platforms & Integrations
Which review platforms does Echo support?
Echo currently supports Google Business Profile, Yelp, and TripAdvisor. Google Business Profile is the primary integration — it has the highest review volume for most local businesses and full autonomous publishing. Yelp and TripAdvisor are also supported. All three platforms are included in every Echo plan at no extra cost.
What if I get a negative review — will Echo handle it correctly?
Yes. Echo reads the specific content of every review — the complaint, the context, the details — and generates a response that addresses what the customer actually said. You can add standing instructions to your Voice Profile for how you want Echo to handle refund requests, specific complaints, or any situation that needs a particular tone. Echo does not paste a generic template; it writes to the review.
How quickly does Echo respond to new reviews?
Echo monitors your connected platforms continuously and responds to new reviews within minutes of detection — typically under 4 minutes on average, including at nights and weekends. Speed matters: consumers increasingly expect a reply within 24 hours, and many within the same day. Echo never misses a review and never takes a day off.
Do I need technical skills to set up Echo?
No. Setup takes about five minutes: create your account, complete the Voice Profile questionnaire, and connect your Google Business Profile via the standard Google sign-in flow. There is nothing to install, no API keys to manage, and no developer required. If you run into any issue, email echo-4@leapd.ai and we will help you get connected.
Pricing & Trial
What happens during the 14-day free trial?
Your trial starts the moment you create your account — no credit card required. Echo begins monitoring your connected review platforms immediately and publishing responses to incoming reviews. You get full access to the dashboard, voice profile settings, and response history for 14 days. After the trial, you can subscribe to continue. If you decide not to, Echo stops publishing and your account closes — no charge, no hassle.
How much does Echo cost?
Echo offers a single plan — Echo Autopilot — with monthly and annual billing. The annual plan offers a meaningful discount over monthly. Pricing is shown on the homepage at echo-4.leapd.ai/#pricing. There are no per-review fees, no platform add-ons, and no setup costs.
Can I cancel anytime?
Yes. You can cancel your Echo subscription at any time from the Billing page inside your dashboard — no phone call, no cancellation form, no waiting. Your access continues until the end of your current billing period. We do not offer prorated refunds for unused time, but we do not lock you into a contract either.
Privacy & Security
Is my Google Business Profile login stored securely?
Echo connects to Google Business Profile via the official Google OAuth flow — you authorize access directly through Google and Echo never sees your Google password. Your OAuth credentials are encrypted at rest using industry-standard AES-256 encryption and are never shared with third parties. Echo only requests the specific permission needed to publish review replies on your behalf.
Does Echo store my customers' review data?
Echo ingests the review content published publicly on Google, Yelp, and TripAdvisor in order to generate a relevant response. Review text and metadata are stored in your Echo account to power your dashboard analytics and response history. This data is never sold to third parties and is not used to train external AI models.
Still have questions?
Email us at echo-4@leapd.ai and we'll reply within a few hours. Or just start your free trial — no credit card required, and you can cancel anytime.
Start your free 14-day trial →No credit card required · Cancel anytime